Shipping policy

At DreamPeak, we aim to provide a simple and transparent delivery experience for customers around the world.

Free Worldwide Shipping

DreamPeak provides free shipping worldwide on orders placed through DreamPeak.space.

There is no standard shipping charge for eligible orders, regardless of destination.

Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

Delivery time is generally calculated after an order has been processed and dispatched.

Please note that delivery estimates are provided for guidance and cannot always be guaranteed.

Order Processing

Orders are reviewed and prepared before shipment. Processing may include payment verification, address verification, product preparation, and packaging.

Processing times may be affected by weekends, public holidays, unusually high order volumes, or circumstances outside our reasonable control.

Tracking Information

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking information may require additional time to become active after the shipping carrier receives the parcel.

International Shipping

We ship to destinations worldwide where delivery services are reasonably available.

International orders may be subject to customs procedures, import regulations, local taxes, duties, or other requirements imposed by the destination country.

Where such charges apply and are not collected during checkout, they may remain the responsibility of the recipient unless applicable law provides otherwise.

Delivery Delays

Although most orders are expected to arrive within the estimated delivery period, delays may occasionally occur due to:

  • Customs inspections
  • Carrier disruptions
  • Severe weather
  • Public holidays
  • High shipping volumes
  • Remote delivery locations
  • Incorrect or incomplete delivery information
  • Other events outside our reasonable control

If your order appears significantly delayed, contact support@DreamPeak.space and provide your order information.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error after placing an order, contact us immediately. We will attempt to update the address when possible, but changes cannot be guaranteed once an order has entered fulfillment or shipment.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact our customer support team.

We may request photographs, tracking information, or other reasonable details to investigate the issue and determine an appropriate resolution.

Shipping Questions

For assistance with shipping or delivery:

Email: support@DreamPeak.space
Telephone: (613) 446-2222